It was immediately apparent on completion that most surfaces were rough, with multiple dimples and bubbles in the outermost polyurethane finish. Most of the cabinet and drawer faces were much darker than before work began, diminishing the visible wood grain, which is the most desirable aspect of stained wood. The rubbed areas above the knob pulls were still noticeable and previous water damaged areas clearly visible. Panel edges received very little attention and are still unmistakably coarse.
We also had the walls around the cabinets painted. In a couple of areas the painters tape had removed the paint and a thin layer of the wall. To repair, they did not fill the area, but applied a thin layer of paint, hoping we would not notice.
In an email Doug stated, “I feel as though our company has delivered the product as contracted at or above industry standards with final touch up to be completed.” Bates Painting also only applied one coat of Minwax polyurethane. The instructions clearly state to apply 2-3 coats of polyurethane finish to all surfaces. Calling and emailing Minwax confirmed that the first coat seals and the second coat protects. One coat is not industry standard. When I first inquired with Doug about the single coat, he responded that the Old Masters gel stain used serves as the first coat of protectant. I proceeded to call Old Masters to confirm. They replied that gel stain absolutely does not protect and at least two coats of polyurethane should be used. I provided this information to Doug, who then said that because he only scuffed up the original varnish, only one coat of polyurethane was necessary. He did not agree a second coat was needed.
I have attached some pictures that show only a handful of the poor work.
I am now at a point where I have a kitchen that does not look professionally finished and have to completely refinish most of the surfaces myself. I lost money and time because I hired Bates Painting.

Doug and his crew are fantastic. His crew has been with him for many years and they all work very well together. They do a fantastic job and the finished project always looks great. One of Doug's areas of expertise is providing color suggestions as well as difficult color matches. He also makes sure to provide color samples to any HOA that requires review at the customers request. The crew is careful to keep picked up and organized. In case of weather delays, Doug will always do a great job of of keeping the homeowner up to date on the status of the project. Your house will received many compliments! Check out Angies List to see more on recommendations on Bates Painting Companay!