Have been a customer for over ten years. Always great service. I saw the review saying "the guy was a jerk and my mower worked better before" and thought, "Bring it back." They bend over backwards! Who picks up a mower and goes right to the Internet instead of bringing it back? I brought mine back because it was doing the same thing I brought it in for. I had water in the fuel tank from my gas can at home. Ethanol problems. He opened the cap and showed me the water with a flashlight. Drained it and didn't charge me. He told me to buy less gas and be careful with my gas can and no problems since.