Tried to call them for 4 days, finally got somebody on the line, but they could not help me, said someone would call me back but nobody ever did.

Horrible experience. Ordered a spa cover in dark brown, was sent one in a redwood color. They had already sent me labeled color swatches, which I chose dark brown from. When I reported the mistake they asked for pictures and I held the labeled swatches to the cover. My photos clearly showed that I received the wrong color. After numerous emails and phone calls urging them to take responsibility and they completely ignored me, I filed a dispute with my credit card company who investigated the issue and determined that Heatloc Spa Tops had sent the wrong color and I got my money back. Extremely dishonest company :(

I ordered a Heatloc cover and it ended up being an excellent purchase. It was delivered a few days later than expected but the quailty is top notch. I went with the Cover Pro cover and cover lift and it's a really slick system. I wasn't the one at home when the cover was dropped off so I can't yay or nay on the beer and cigarette smell but I can say I am completely satisfied with my cover.

they delivered my Life spa late,gave me the wrong cover (even though they said they make them) dressed unprofessionally and smelled like beer and cigarettes :(