My family had a terrible experience with Orca Enterprises in August 2009. The office staff who handled our tour was very dishonest and even overcharged us for the fare, which she later admitted. A couple of minutes before we walked into their office from the cruise pier, I called them via my cell phone to make sure that we would take the captain Larry's tour. And she said yes. Until boarding onto a shuttle bus, we didn't realize that instead of putting us on the boat we requested, they sent us to a smaller boat operated by a different captain for a much shorter tour without any advanced notice. On its own website they stated "We operate three tours daily, approximately 2 1/2 hours on the water, total duration 3 1/2 hours." We actually only had about 1 1/2 hour on the water. Compared to the whale watching tours offered on the same day by other companies, we only saw much fewer whales from a very far distance. Given the amount of money they charged us, we felt it was a complete rip-off.