Product delivered, but no title. They neglect to mention that you have to wait to operate the vehicle legally until they get around to sending you the title. As stated above, they won't let you speak to anyone one the phone, "That is done by e mail." is the mantra. After making a nuisance of myself, I finally got hold of someone who told me it will take at least a couple of weeks to get the title. I offered to pick it up from Joliet, pay extra for overnight express and contact the manufacturer directly. Nope. In this day and age where information is transmitted so efficiently, I don't understand how an internet company is so sloppy.