Delays, no communication, charging us for things they didn't do. My family was hit by the tornado in diamond and we fired them two months ago and couldn't be happier. We had Anderson windows and they tried giving us some vinyl window. They either A) don't know what they are doing by putting in a cheaper window or. B) knowingly tried screwing over the homeowner to make money. They had 6-7 homes to repair for damages in Diamond and 4 families had fired them. Please do your research before hiring a contractor.