Dr. Ashley was extremely thorough and professional during our exam. My husband and I decided to get a free exam being our discussions together were beginning to be repeated because of his hearing. The office was clean and the staff was very friendly.My hearing was fine, however, my husband's was not. I was there during his examination and even participated to actually see and hear where his hearing failed. The Oticon hearing aids are not cheap, but the difference in my husbands hearing was amazing. He was actually surprised that he could hear much better and clearer instantly. So far he is very happy. As for me, I'm just glad I don't have to repeat myself anymore. It was worth it.I give them 4 stars because of the price but it was worth the investment!