Our home was damaged from a gas explosion of a neighbor's home on 6-11-17. I found LDR in Rockford on State Farm’s website. On 6-23-17 we entered into an agreement and were clear that we had replacement coverage therefore the same material must be used unless discussed with me and that I receive a schedule for repairs. LDR and State Farm discussed the job and they agreed upon a completion date of 11-30-17. State Farm sent an email confirming this on 8-1-17 to LDR and me. I requested a schedule numerous times but LDR would not issue one.

LDR failed to show when expected, used the incorrect replacement material from what was currently in place, did not use material stated in their own quote, missed repairing a cracked 2x4 in the wall that was called out in the Architectural drawing, did not finish the demo leaving the screws/nails in the 2x4s, and nails, staples and tack strip in the sub-flooring. Our Bank’s inspector deemed the house at 16% complete in January 2018, 7 months after the explosion and they had received a total of 45,884.18 the beginning of August 2017.

Once the agreement was dissolved, LDR sent me a final invoice for 58,998.87. The bill included work/services that were not done, were not completely done, were not done to code, billed for materials based on the estimate than what was actually used, and billed for a cancelled purchase order from Home Depot. We had missing items and items damaged by LDR.

Out of the 45,884.18 they have only done 28,897.60 (our current contractor still thinks that it’s too high) leaving 16,986.58 to be credited. The insurance company will not cover any rental expense passed 3-30-18 and we will still be out of our home April/May. Based on this experience, LDR seems to be doing a bait and switch with agreed up work/material, trying to get money for work not done. They made decisions to make changes that was not theirs to make, and cut corners with less skilled people.