I would give no stars if allowed. We are property owners and were inexperienced as this was the first time renting out our home. What a mistake. We were gone for 3 years. The 1st set of tenants were great. They paid on time and kept our home looking very nice. Apparently, the air conditioning went out and they contacted hometown property to have it fixed. The management then called us to let us know it needed repairs. No problem. It took the team 8 days to respond to our poor tenants. Unacceptable! This seemed to be common throughout the first lease. Then the 2nd set of tenants moved in. They were always late with rent and when we would call this company, they would CONSTANTLY make excuses. We asked them to contact the tenants and have them set up direct deposit. They never did. Finally, my husband contacted the tenants command and made them get it set up. Oh, and we could never get a straight answer on what condition our home was in. The tenants vacated the property in February. Since we knew we were moving back, we didn't seek new tenants, however, we kept them as the managers. We got here yesterday and walked into a disaster area. They let those tenants move out without cleaning the place. There were dead bugs all over and the floors were filthy. The refrigerator was disgusting and stinky. The air filter for the AC unit is caked in dust. There was trash all across the yard. Granted no one was living here for a few months, but I'm 100 percent positive this mess was never cleaned. Please please please use someone else. Incompetent doesn't even begin to describe this company. Go with a different property management company!