Waited and waited for repair of a dryer....never happened. Every call was met with parts not in....and no call backs. Upon checking with local appliance supply company after several weeks of waiting, revealed they never ordered the parts nor from its Charlotte location.... what is that all about?? I should have read the reviews before I called them. They were issued a check for the service call, and if they cash it, it will signify a contract. I had approved verbally fixing the dryer for the total fees they quoted, so there was no misunderstanding in any area on my part. I will file a complaint with the attorney general, if they cash my check for that worthless service call, because now I have to call out another company to move things along that they have reneged on.