Honest & Friendly. They take pride in their work and it shows when they speak about the products they use. They also had a written 5 Year Leak-Proof Warranty that is very different from other roofers in this area that I received bids from. Not only will they come back and fix the problem but they will also fix any damages related. I've heard so many nightmares from friends who have had problems with roofers and this really sealed the deal for me. By the time they finished my roof I felt like they were family.