Landed at the airport, called for the shuttle, told it was unavailable, will call when it is have no idea how long.. Waited 20-30 min. called back said we would take a taxi to the office she yelled into the phone to not come here, we don't want you here, there are no vehicles available. We had a confirmed reservation they did not honor. Called cust. serv. and was on hold for 15 min. she came back and said to hang up so upper mgmt. could call me in a couple min. Upper mgmt. never called, called cust. serv. back, they were closed. Left us stranded at the airport, no other agencies had vehicles either. Had to take a cab to our destination and hour away. Called several times and no one called back. Never got the van we had a confirmed reservation for. Horrible service, terrible company.

I would not recommend that anyone rent from this company. Three things went wrong with our rental car while we had it and all they did was note our file about it. The thing that topped the cake was our tire pressure light went off and I called in and they said it could be a number of things like the cold weather. The last day we had the car we got a flat tire 160 miles from the rental company. The company was rude to us about it and did not care. They wanted us to us our own AAA to fix, told us there was a spare tire in the trunk and it wasn't. We were 1 hour late returning the car because we had to fix it ourselves with fix a flat and ride slow on the freeway to get back and they still charged us an extra day.