I do not know what has happened to the service at your location. I work at the Jackson Medical Mall and try to stop by a couple of mornings a week. They have been out of biscuits at 6:45 in the morning. The lines inside are terrible and the drive through is a disaster. How can McDonald's be out of biscuits at 6:45? When do you think people eat breakfast. Today the girl working the counter did not have on a McDonald's shirt or a name tag. They were all moving "slowly" and seemed like they were "out of it!" It would be pretty bad if the health inspector came and see them scratching their heads and serving food!