They claim to also help low income families with past due electrical bills, I have a friend who is now sitting in the freezing cold as it snows with her children because they said they would make the 96.00 payment it took to keep her power on and after telling her that they in fact did NOT do as they had promised now she must come up with close to 500.00 (including a new deposit) just to get her power back on.What kind of people do this to others?