During all the research I have done to find a Merchant Service Provider, I found that most places will tell you the one good rate and "forget" to tell you about all of the little fees that can come into play. When I spoke with NTC Texas, they told me all of the information up front. I know that seems like that is no big deal, but it has already saved me alot of money.Since I have been a customer, I have had a few problems with the machine I already owned before signing with them. Even though they didn't sell me the terminal, they still help me out in a moment's notice. My last processor used to take up to a week before they would be out to see me with the same type of issue.