HORRIBLE customer service Hello, I am taking the time to voice my unhappiness with a product that looks amazing in the packaging; however is a great disappointment once opened and baked. SAMS club sold your product for $9.99 and I bought 2. I gifted one to my mother-in-law to bake with the grand kids and kept the other to bake myself. BOTH times we used the cookie mix and skillet it was a major ordeal. After following the directions and baking as instructed the cookie came out of the oven dark brown and spongy--NOT looking like nor tasting like a chocolate chip cookie! Very disappointing and a complete waste of $20. Will never buy another product like this--looks great but is terrible once prepared. Received response back saying unable to refund and sorry WHAT???? company doesnt stand behind their products--DO NOT BUY!!!!