Facility is not bad but manager J is a very rude lady to members. I'm a black card member, called in to ask why my gym payment have not posted. She checked system, it shows I have a credit of $10 and some cents. Then she said, we tried posting on the 17th of December 2013, it did not go through, to which I responded nothing was posted because I checked and my account is flush with funds, plus other bills went through just fine. Then she said it might be our third party processing company. I said I just need to know when my gym payment will post. I even offered to come in and pay cash and remove my card to avoid repeat next month, the next thing I know she is telling me to stop playing game.......excuse me, I'm calling to ask you why you haven't taken money from me and your telling me to stop playing games! This is how Planet Fitness on W38 Street, Indianapolis, IN 46254