Been going for 11 yrs my work shirts come back with yellow press marks Ike a burn on the sleaves

Annoyed New Bride- After my wedding day, my dress had some dirt on it because my reception was outside. I went to this cleaners because I had gone there before & never had any problems. However when I dropped off my dress I was told that my dress would be ready in 2 weeks. I came the day that it was supposed to be ready & was told that they didn't know where my dress was. After a few calls, they located it at the main office. They did have the A-line skirt that I dropped off but after inspecting it when they handed it to me, I realized it wasn't mine skirt at all. Upset, I requested the correct one and the girl at the counter reluctantly searched for it. The girls that work on the counter appear to be young and too immature to have those jobs. I called several times & came in several times to check on the status and was told a variety of excuses like, "The dress isn't ready because we are out of boxes or we are out of box tape." I would expect more & unfortunately will not return.