This is a list of problems ive hade with this unit and its managment. 1--bug problem made me fix it. they were here upon move in, 2--huge water leak. flooded my entire livingroom. took about a week to come out and fix 3--all fossets and the shower head were clogged with calcium diposite.made me fix it 4--repair guy broke underside of my sink while working on water leak the 1st week we moved in. was broken from 10/22/11-1/14/12 5--fridge died took a week to replace 6--fridge died again took a week to replace 7--most recent fridge has broken shelves still not replaced 8--mice problem they made me fix it. the mice were here on move in. they had been living under the house and when the maintanace guy broke the underside of the sink they got into the house through the hole 9--electricicty broke in over half the house includeing the kitchen livingroom and my room. took from 12/14/11-1/3/12 to get them to come fix it. only took them ten minutes to fix it. 10--oven is stuck on cleaning