Absolutely horrific. Meagan did a total hack job on my daughter's hair. When asked for a refund (gift card, phone call whatever to go to another location) the only thing they would offer is another incompetent to "fix" it... After they said "there was nothing wrong with it, we showed them pictures and then the guy was like "yea, it's uneven." Uneven is an understatement, I could have done better. ~the Monroe store fixed it for free, apparently they are used to people coming to them from this store.