I am very unhappy with the customer service I received. I phoned in an order and was told it would be ready in 15 minutes and I told them I'd be there in 35. They told me it would be ready and waiting. When I got to the store 30 minutes after calling, I told the man at the counter that I had a "call in" order. He looked around, didn't see it, peeked in the oven and told me it was about out of the oven. I paid him and just sat down and waited. I waited another 20+ minutes there and went to the counter to find out where my pizza was. A gal knew I was at the counter and was working on a pizza like the one I ordered. After she placed it into the oven, she came to me as I inquired where my pizza was and she replied that it was still in the oven. I bluntly asked if it was the pizza she just placed in the oven and she sheepishly replied yes and apologized for the mistake. I asked to speak with the manager who implied it was my fault for not telling them it was a delay order.