*UPDATE*

I was contacted about a month after my stay by the new manager. She immediately started with an apology for how I was previously treated and admitted she was afraid to call me because of how mad I must be at them. She explained that her mom was getting older and was just hiring temporary managers to get the job done and they didn't necessarily care too much about the business. The daughter is the new manager who is taking over this long term to become a family business again to run it with her husband. She knew it might be awhile before I trusted any boarding facility again, but invited me back if I ever have the nerve to leave my dogs somewhere again so they can prove the difference the new management will have.

She sent me a check in the mail a week after our conversation for half the vet bills, which was all insurance would cover and a note from her mother, who she got to write a sincere apology saying her daughter will take over and lead the company how she once lead it in the beginning and she was sad to hear about how bad her managers had gotten.

*UPDATE*

DON"T GO THERE. They neglected my dogs and then blamed it on their personalities. For people who say they care for dogs, their actions speak louder than their words. I spent over $1500 on vet bills right after getting my dog back from them.

They seemed cordial and accommodating at first till they saw what they really did to my dog and then backtracked and said I was welcome to sue and bring in a lawyer, but they didn't want anything to do with my anymore and they have been around for decades and one kid wasn't going to be their demise. I beg to differ. I gave you a chance to even apologize or explain why my dog was vomiting for hours straight, had ingested 6 lbs of blanket bedding that shouldn't have been in her cage to begin with without anyone noticing, as well as had an eye that was swollen shut. I'm livid.

The single most important attribute to any pet boarding and pet care facility is TRUST! You have to think about that when you sign the boarding waiver form.



This place lost our dog and lied to us about our dog receiving grooming during her boarding stay. After 20 minutes I personally eventually found our dog on site outside and we loaded her up to bring her home. During that ride home we noticed that her nails were not done and she was not washed.



I asked three times to two different people while we waited - and they all said she was groomed. However she was still wearing the same old bandana she had on when we dropped her off.



During the drive home I called and gave the Manager, Jenny, a chance to take ownership for her losing our dog and lying to us about the grooming but she got defensive and refused to accept responsibility for her actions. It was so easy for her to admit what happened and apologize and offer to make it right. But, alas she was pompous and defensive.



Please do not trust this place to not lose your pet and to not lie about the care your pet receives here.



Please consider yourself warned. Do not use this place.

Worst Dog Kennel



My dog stayed at Dogs Day Out for 6 days. When he was picked up, he was in horrible health. He is a puppy and when I picked him up he looked about 10 years old. He had bumps all over him, missing patches of hair all over him, and had open sores under his arms. When I saw him, I was very upset and called the facility. The owner was very uncaring about the whole situation. I took him back up to the place to show her what had happened to him, and she said it looked like nothing and to put neosporin on it. I was so appalled at her attitude about the whole thing. Straight from there I took him to the vet, and they were appalled when they saw him and I informed them of where he had just came from. He had a secondary bacterial skin infection. He had to be treated with 3 different medications and it cost over a hundred dollars to treat. No one at Dogs Day Out noticed what was going on with this puppy, even though they are supposed to be feeding him twice daily and walking him. But the receptionist at the vet's office noticed from across the room, when I walked in that something seriously was wrong. The owner also said that in her LONG history of business, she has never had anyone complain. Funny how I find so many complaints on the internet. Bottom of the line, I paid for a service for someone to monitor and take care of my pet, and the service wasn't done at all. And I would hate to see what would have happened if I had left my puppy more than 6 days. So if you don't want the risk of a similar situation happening to you, then please don't take your pet here for anything. I have pictures of my dog taken the day I picked him up, and can send them to anyone if you have any doubts.

Took my dog here for the weekend. She was completely dirty when I picked her up from soiling her kennel. Her blanket had pee and tracings of poop on it. I expect that if she had an accident they would have washed her and the blanket. Did not have the same good feeling I had when first dropping her off. I am never going back!

My dog stayed at Dogs Day Out for 6 days. When he was picked up, he was in horrible health. He is a puppy and looked about 10 years old. He had bumps all over him, missing patches of hair all over him, and had open sores under his arms. When I saw him, I was so upset and called the facility. The owner was very uncaring about the whole situation. I took him back up to the place to show her what had happened to him, and she said it looked like nothing and to put neosporin on it. I was so appalled at her attitude about the whole thing. Straight from there I took him to the vet, and they were appalled when they saw him and were told where he had just came from. He had a secondary bacterial skin infection. He is still being treated with 3 different medications and cost over a hundred dollars to treat. No one at Dogs Day Out noticed what was going on with this puppy, even though they are supposed to be feeding him twice daily and walking him. But the receptionist at the vet's office noticed from across the room, when I walked in that something seriously was wrong. The owner also said that in her LONG history of business, she has never had anyone complain. Funny how I find so many on the internet. Bottom of the line, I paid for a service for someone to monitor and take care of my pet, and the service wasn't done at all. And I would hate to see what would have happened if I had left them more than 6 days. So if you don't want the risk of a similar situation having to you, then please don't take your pet here for anything. I have pictures of my dog taken the day I picked him up, and can send to anyone if you have any doubts.