Before I proceed, let me say that the actual Movers--as distinguished from the Moving Company (i.e., VIP Relocation)--were pretty good. Like some other Customers, I only wish that they could have moved faster. It took a 4-man crew from 9 a.m. until roughly 2 a.m. the next day, to move from our storage units in the Austin area (i.e., 5 5x5x7 vaults; 1 sofa bed; 1 10x15 climate-controlled unit with miscellaneous items), down to Houston.Now, as for this Company (i.e., VIP Relocation), if I could give 0 stars--better yet NEGATIVE stars--I would.My Family and I employed the services of VIP Relocation, following a fairly extensive review of proposals from numerous companies. Our negotiations were with Josh Henley, who seemed friendly enough--but, on the other hand, was suspiciously talkative. As part of his sales pitch, VIP Relocation via Josh:1. Assured us that the Trip Charge would be the only cost for transportation/travel, and that we would not be charged hourly for any transportation. We negotiated on the Trip Charge, bringing it down from $500 (or more) to $313.2. Agreed to a Hybrid Fee, comprised of an Hourly Rate, but with a ceiling, as Josh was confident that the Movers would be able to move us within a relatively fixed time. We negotiated the Hourly Rate from $175 (or more) to $135.3. Agreed to a Firm Estimated Range of Total Moving Cost. The low end of this range (i.e., best case for us) was $1,200. The high end of this range (i.e., worst case for us) was $1,500.In consideration of the above and foregoing, my Family and I agreed to employ VIP Relocation. Otherwise, we could easily have taken comparable bids from other companies, most of which have good to great reviews. (We are just seeing the reviews for VIP Relocation, starting with this site. Next time, we will seek and read such reviews, prior to making any decisions.)Pursuant to this Agreement, VIP Relocation via Josh:1. Emailed us a "canned" e-sign confirmation, which reflected none of the above and foregoing, but merely stated standard terms. (However, according to VIP, all of their conversations are recorded. We shall see, as I describe further, below.)2. Upon my tendering a credit card, charged me a deposit of $50.Now, for the largest part of our dissatisfaction and corresponding complaint:1. Around or about 2 a.m. (recall that the move started around or about 9 a.m. of the previous day), we found ourselves somewhat at odds with the Movers, who, in turn, back and forth with someone (presumably Larry Williams, who is supposed to be Josh's Manager/Supervisor).2. The Movers were, at that time, attempting to charge us, not only the $313 Trip Charge, but also $135 for every hour from 9 a.m. of the previous day through 2 a.m. of the next day--roughly $2,400--a vast departure from Josh's Firm Estimated Range of Total Moving Cost, viz. from $1,200 to $1,500.3. To the Movers' Credit, the Crew Supervisor was willing to "eat" the difference between the $1,500 maximum that we were promised, and the $2,400 that VIP Relocation was allegedly and purportedly "requiring" him to charge us. To this proposal, we could not equitably assent, as it would not have been fair for the Movers--whom we have no reason to suspect are/were part of any attempt to defraud us--to absorb a cost that VIP Relocation, itself, should be required to bear.4. As a compromise between the Movers and us--and with the reluctant assent of whomever was on the phone with the Crew Supervisor (again, presumably Larry)--we offered to pay $2,000. This amount more closely reflected the terms to which VIP Relocation via Josh had agreed: a. $313 Trip Charge, all-inclusive for transportation/travel. b. $135 per hour for what the Crew Supervisor had written upon his [billing sheet] of 13 hours of moving. c. While a strict application of the $313 Trip Charge and the 13 hours at $135 per hour would have required (or resulted) in $2,068: 1) we took into accoun