I like the idea behind a tankless system. I like the compact size. I have had my SEISCO heater for ten years. I have had to do total replacement three times and parts many times. I now need replacement parts and I can not speak with a representative without leaving a message. Call back has not been good. The systems are sound, they can be problematic, however, buying replacement parts is difficult; their web site really does not allow on-line purchase and local hardware and plumbing stores do not carry these systems.

This company is full of untruths their web site says their service is easy and the parts can be purchased at your local hardware store. They do not give consumers a parts list so buying parts at your local hardware store is not possible. Also if you call their numbers even the local Texas telephone number you speak to the same Pakistani woman who repeatedly says the same thing over and over. We had good service when we first purchased the water heater in 2004, but since then it has been terrible and extremely expensive. Since the water heater will work for only 6 months at a time before it requires a $50.00 part has not made the tankless value of savings worth the money. It is expensive to buy the unit, expensive to install and the cost of repairs since 2004 have been more than with any regular tank type heater.