I'm in the process of building a pool. I signed my contract 7 months ago and prepaid 90% of the contract price to build the pool as of today. If I could start over, I would hire another company. Richard's will take you money and send their crew to work other jobs. If you hire Richards, do not sign the standard contract or you'll be in the same boat as I'm in. My house is wreck and has been for the last Month. Ive lost all confidence in their commitment to build my pool.

I needed service recently on the pump/motor of my pool. I called for a service appointment and was assigned a service tech named "J.T." He made sure to call me on his way to my house and, once there, diagnosed the problem quickly and efficiently. He also made sure I was informed as to what was wrong, what needed to be replaced, how long it would take and most important the cost (i.e. what was covered in the warranty). He did a great job with the repair/replacement of the motor, taking as much time as was needed to correct the problem. He was also polite, helpful and very focused on the job he was there to complete. I will definitely request "J.T." as my pool tech if any future problems arise with my pool. It was such a refreshing change to have to deal with a "customer service" issue in a very positive way.

It is my opinion that if you want Richards pools to do something you must get it in writing very specificly. They reworked my pool this summer. It took them 4 months but they were only on site about 10 days. I believe they did what the contract stated they would do but unfortunately the contract did not specify quality nor time frame. It also did not cover collateral damage. I would not use them again at any price but the job was done to the letter of the contract only.