They were friendly and had good customer service but they did not listen to how I wanted my Shih Tzu puppy groomed. I gave specific instructions as to what I wanted and they shaved her front and back off. I loved when she was fluffy and now it will take months to grow that back. They did not cut her face the way I asked either. I was afraid to try a new groomer and my nervousness was confirmed -- I will just have to drive an hour to a groomer I have always liked and suck it up. She was happy when I picked her up though, so I know she was treated with good care; just very unhappy with her style. I cried for a day :(