I love the ability to choose my cosmetics through trial and error. I can bring an item back for return or exchange within 30 days. It was nice getting a little package of "freebies" with my purchase which were actually substantial cosmetic / skin care products. The salespeople and owner of this shop are patient and kind. In my opinion 2 of the three wear too much makeup....they look theatrical. So I listen to their advice, make my own decisions, and apply the makeup with a lighter touch than they do. Overall, very pleased with my experience.