Salesman Donald was very nice, informative and helpful. Delivery men were also nice and very quick setting up my new mattress. On arrival to my home, we noticed the box spring that I had ordered was too tall and not needed for the type of bed frame that I have. I called the store and spoke with Jeffrey to get refunded for the box spring. He was very friendly and told me he would call me back. Within minutes he had contacted the home office and then called me back to let me know that my refund would be on the way. A great experience! I would highly recommend them!