I find it very interesting that the "anonymous" author of the above referenced "review" is an employee who sells advertising on this web site. A customer of Patrick Malone Plumbing was actually faxed a copy of this "review" by a competitor! You think perhaps the competitor is advertising on this site? If there is a sham, it is unscrupulous competitors who do not have the education or expertise to actually compete in an ethical manner. I will not lower myself nor review to the level of such a ridiculous, obvious attempt at this company's character assasination here. I will simply state that this plumber has been in business since 1985 and has a tremendous repeat business that needs no defense. Experience trumps theory everytime! Whoever wrote the review needs to get a real life.