First time there and had no appointment. Waited only 5 minutes and was seated in a massage chair. One technician began on my hands and another on my feet. They efficiently and expertly accomplished my mani-pedi. It included soaking, clipping, filing, buffing and callous reduction with nary a cut or nip. The price $25.00 was very reasonable and it was an all-around enjoyable experience, which I will repeat. John