My neighbor had this company out due to Nest thermsotat. This guy was a total rip off since Nest was paying for my neighbors tech call. He was a horrible person telling her scary things about paying for stuff she has no money for. Then he was sent back out, saying the thermostat was at fault. So a new thermostat came but the Nest person called her back and was mad. She insisted to speak w/ this tech and he did not like it. THEN a 3rd one had to come out, but my neighbor was smart enough to call that company to send a totally different person. My neighbor is upset that Nest is going to be charged for all 3 visits and they should not be, especially the 2nd time that bad one was out. Now, hopefully she is fine but the Nest lady is keeping in touch with her. This guy is a liar and can't be trusted without supervision by the customer. He definitely is not a Nest Tech. Please if you are older don't call this company, he has only his own interests at heart!!!!!