I've been a customer for a while. From the first call to the follow up these guys are good! The possible parts they needed were sent to my house ahead of time - brilliant to ensure something didn't get lost in a truck or left at a shop. I could see where the technician was and he was right on time. Thorough examination and thoughtful approach to working on my old machine that I'm trying to keep alive just a little longer. Before he started, Dennis asked me questions that could help him diagnose the problem accurately. He told me what he suspected, first showed me what he was going to fix, and then fixed it. Additionally he showed me what to keep an eye on and explained what could happen.
As he was leaving he asked how I liked my new kitchen appliances (we just remodeled with Kitchenaid). He said he works on refrigerators a lot and gave me preventative maintenance tips and some pointers for my new stove too.
They're efficient, super helpful and you can call and talk to someone! No giant call center with people who don't know or care about what they're doing. They're 100% locally owned and operated.