I recently had an issue with receiving a package. Mr. Mark Elon (I am sure that I am misspelling his name) at the Hope Mills post office was exceptionally helpful. My tracking information said Local Post Office Hope Mills and Mr. Mark informed me that even though it said that my package should be at the Dunn Post Office which was the local branch for the destination of the package. I called Dunn and was told that they could not look up my information without a tracking number that began with the numbers 910. That is all I was told; but none of the numbers that I had started with 910. I called Mark back and he told me that I needed a local post office tracking number and right away volunteered to look up the number and give it to me. He even went ahead and told me what the information said while he was at the site. I am so grateful that he was willing to help because I was not aware that there were two tracking numbers. Thank you so much for giving excellent customer service Mark!