Cannot forget Valerie, as I always have some trouble with not pronouncing the company's name but the spelling of DALTILE because recently, last week on Wednesday or may have been Tuesday that VALERIE GONZALES was the ignition to my decision, specific of knowing this time, exactly which materials for our projects' beautiful future outlook,PORCELAIN and I believe, TRAVERTINE for my 2 projects. She had shown me what was available there, on Nimitz, and I liked 2 of what was seen, and 2 others that were of the customers/contractors, that I believe had to be shipped in. Customer Service Ettiquitte does make a difference, most definitely because Valerie displayed authority, knowledge, and perseverance that really does matter. THANKS esp to VALERIE GONZALES, and naturally, her employer, "DALTILE" for having such exceptional people. I will update this description of what customers service does, to significantly make a difference in any bussinesses' SUCCESS....THANKS, VALERIE