Very knowledgable and friendly staff. Well traveled and all very experienced in selling travel. They made making our plans to Sandals in Jamaica very enjoyable. Everything turned out wonderful. The resort in Ocho Rios was everything that they said and more. It was beautiful. Being an AMEX office we received double rewards points on our vacation. We have already started planning our cruise in Europe for next year. They were able to get us a great price and terrific cabin with Holland America!