My boyfriend called the day before and ordered a taxi they never showed up and when he called the man said oh well there is a long wait . Didn't care at all. Don't use this taxi for service. There is never a taxi available in holyoke ever or along the wait. The worst taxi service ever.

Made an appointment the day before, and they showed up 15 minutes late. The car was filthy! The gas gague and speedometer did not work. I told him x3 I needed to go to Peter Pan bus station, and he dropped me off at Amtrak instead and I still had to walk two blocks to the bus station. Never again!

Called for a taxi for a group of people and the guy on the line was rude as can be. Also how does a taxi place not have even an available taxi in the city they run in and have a one hour wait period? That's just absurd

good customer service