We had a repairman come out and said it needed a part for the hot water tank. The part was ordered and delivered to the wrong address we were told. Then we were told the next day the wrong part came in. Then we were assured by a woman that as soon as the part came in we were the first to be repaired. I took a half day off work and called and they had no idea what she had told me. The whole time we had to call with updates. Five days of never returning one phone call!!!! They did good work but she also quoted a wrong price to us. She tells us what we would like to hear not what is actually going to happen. If it weren't for her they would have a good business.