I just picked up my almost 14-year-old Boxer from Pet Palace and I'm livid! She's arthritic and depends on having two supplemental chews for pain management each night. I wrote up simple instructions and the young lady behind the counter also wrote up the same instructions on her chart. I was gone for 5 days and I counted out 10 chews. WHY were there four chews leftover when I picked her up this morning?! The instructions were simple...whoever administers the medications and supplements can't follow basic instructions! To add insult to injury, the young lady behind the counter this morning didn't listen to a single word I said about there being leftover chews! 10 chews x 2 + 5 days = 0 chews...basic math. She said, "There's some leftover because she didn't get her 'chew' this 'morning.'" What part of two chews in the evening can't they understand? If I were a dog, I would have bit her! Please don't trust them with your pets...especially if they're elderly or medication dependent!