Had them come out to my home at a referral of a family. Had to have several heads replaced. Noticed my back yard had never had the system turn on. Two weeks later and grass was browning in the back but not the front. I came home from work at lunch after having seen my front yard sprinklers on in the morning only to find them still on. Tech had to come and rebuild the entire valve, saying he didn't know why it was stuck and had to replace two more heads in the back! That's TWO service calls that should have been one. Got a bill for the second visit - labor and part charges for something that should have been set right the FIRST time. Called, but the customer service rep refused to budge after two phone calls (with no admission of guilt). Unwilling to take off the $100 charge for just the service, he lost not just one customer, but several of my family and friends. "There was no way we could have known"? I'll take my chances with other irrigations services.

We have been using James River Irrigation for about six years and have always been very happy with their work. The people are professional and the customer service is great. I would highly recomend them.