We discovered a sagging in one of the floorboards that your company had installed in our home about 5 years ago. We phoned your office to report the problem and within 2-3 days your representative came to our home, looked at the problem and advised us that the cause was due to the way the boards had been initially installed. He told us that the defective board would be replaced at no charge to us. Within a few days 2 of your technicians were at our house to remove all the boards that had been affected, and replaced them with new ones, and our floor looks great. The service we received was far beyond our expectations in terms of quickness, attitudes of all employees, and quality of workmanship. They are truly a credit to your fine company. Costen has served our flooring needs many times in past years and can expect the same from us for the future. Mr/Mrs S. Shapiro