We bought telephones at the Hemet Cricket store! However, when one of the telephones became defective; we were unable to get effective customer service. It was "just call 611"! Because there was not any kind of follow-up or explanation, we had to return to the store three times. This caused us to lose the enthusiasm that we had for Cricket.

At the 611 number, we were not told to keep the back of the telephone; we were just told to keep the SIM card and battery and take the telephone to the UPS Store. The clerks at the Hemet Cricket store became offended at the suggestion that their customer service skills were not professional.