Contacted them for repair on a purse. I was told that they could complete the repair and that it would take 1-2 weeks. FIVE weeks after dropping the purse off for repair I was told that it was still not complete. After asking why it was taking so long I was told to come and pick the purse up since they could not give me the prompt service I was looking for. FIVE WEEKS is not prompt service, especially when quoted 1-2 weeks. I have never encountered such rude behavior and lack of customer service. I should have known when I saw other bad review. STAY AWAY!