School is about a year old and it shows. While rooms and toys are new - staff (both management and teachers) are inexperienced and flustered. They do not have it together yet. The good teachers are leaving/being "stolen" away. They advertise that they are open for business at 7, but if you show up at 7 the teachers are just parking and the classrooms aren't ready. When a teacher is absent, you wait outside the classroom until someone finally lets you know and then the child is shuffled somewhere else. No concern is given for a child who is having a difficult time adjusting. As the parent, you're made to feel that you're overreacting / pestering if you call or express concerns. The general sentiment is "it's fine, we're fine, they're fine." Fine isn't good enough. Fine kind of stunk actually. I pulled mine out after one month of giving it my best shot to make it work/communicate with staff/address concerns that went largely unaddressed. Kids much happier in new setting. Thriving again.