I am half and half. I had a deadline for a project and came to staples to find the supplies. The first guy wasn't much help but then I found a lady who really did try. She found it. It only could be shipped, though still within my deadline. I got a call saying it was going to be a day late, which was still in my deadline so I said okay. The next day it came long after 5 when I was away. No one told me I had to be home when it arrived or to leave a note, so they took it back to the warehouse. That was a Friday and they don't deliver Saturday or Sunday. The lady on the phone really did try to help, even looked at other stores for me, but there was nothing to do to get it to me sooner than Monday. Had to call my supervisor and say I missed deadline.