Just here to report that after 18 days of Email communication, WickedGoodCupcakes made the problem right this afternoon. UPS took full responsibility this morning via telephone and promised to have the items re-sent with signature required, and WickedGoodCupcakes decided to refund the original amount. Thank you for standing by your product and carrier. I've decided to remove my original review from their site, and update other reviews I have left elsewhere.