My sister purchased a mug from a retailer while home from college break over the winter. Unfortunately, it was broken when TSA opened her bag at security, and she was absolutely heartbroken. I am not currently living in the country, so popping into a store to hunt one down was not an option. I spoke with Donna & Shelly, who were absolutely amazing; they let me order a single mug, though they typically deal with large wholesale orders. Most companies would have turned away such a small purchase, but Healing Touch were eager to help me replace the mug! I will forever recommend this company, not only for their beautiful pottery, but for their genuine interest in their customers! Thank you so much!!