I don't normally use travel agencies, but I had a big trip that involved multiple stops for both my wife and I (plus it included places that we had never been before). Marilyn was recommended to us by a friend, and she was wonderful. She provided us with a number of options, was able to find several fares that were cheaper than what our own searching revealed, and was helpful with recommendations for the places that we were unfamiliar with. Finally, she was able to work with us at a distance by telephone and, mainly, through email. We would definitely use her again in the future.