Taxes Plus was hired to handle our business and personal tax services. We received notices from the IRS and state agencies stating that our businesses' taxes had not been filed. When this information was presented to the owner of Taxes Plus, we were told that it was a problem with the monies being misapplied by the agencies and that the monies had indeed been paid and that they were on top of the situation. We were also told that this was happening to many of their other clients and that the agencies were way behind in processing payments so it would be awhile before there would be a resolution. This appeared to be a legitimate explanation, so when we continued to receive notices, we would discuss them with Taxes Plus and we continued to be told that they were aware and on top of the situation. Eventually an IRS agent showed up for collections. When we hired another firm to help us get to the bottom of the situation, it was discovered that Taxes Plus had been untruthful with us all along regarding what was actually happening. Taxes Plus had not been filing our taxes after all, which resulted in us owing not only the taxes due, but penalties, interest and fees as well; amounting to tens of thousands of dollars of debt being owed immediately to curtail the debt accumulation. To this day Taxes Plus has acknowledged no wrong-doing, no apology and no remorse. After numerous attempts to resolve the situation amicably, we have resorted to taking legal action against Taxes Plus in hopes of rectifying the situation to a satisfactory conclusion. The owner of Taxes Plus is not a CPA, so potential clients need to understand this in order to gauge what level of risk they want to take with their finances. From what we're able to tell, the State of Wisconsin basically only governs CPAs and the manner in which CPAs conduct their business practices. There doesn't appear to be much in the way of protection of consumers when working with non-CPAs. A simple online search will show that we are not the only customers of Taxes Plus to experience their lies and/or fraud