Our home owners policy wanted us to have some branches cut that were hanging over our house. We called Dunn's and it took a week and a half to get an estimate. Once we finally got our estimate and decided to have the limbs cut it took 3 calls to get ahold of someone and they still have not come to take care of our branches. I guess since we are not a big ticket customer then we don't matter. Beware, this company does not communicate well with customers.