I went in there today and had a bad exchange them they've usually always been pretty good. I went in and the guy at the copy and print center wouldn't look at me or address me I stayed for about 10 minutes. I didn't realize he was helping a lady in front of them and she was looking around like Wednesdays going to be done. So ask the guy hey can I pick up my order. My order is an easy pick up order. The guy looked at me rudely and said as soon as I am done. So I looked at the orders on the counter and neither of them are mine I was going to take it and take it up to the desk to pay. I didn't have much time to get to work so I just left and he stared me down the whole walk out. As if I did something terribly wrong vandalize their store. So I called his boss Vicky who didn't seem to have a care in the world about it she said that they talked about it and that he was helping a lady in front of me however he never mentioned that when I was there. I don't think that you should ever respond with an email to a loyal customer please take your business elsewhere. And his boss should definitely show more care when somebody calls in with a complaint. I'm all about protecting my workers but if there's a misunderstanding in someone's completely rude something should be done. I've spent 200 to 300 dollars of a copy and print center my business has probably done a few thousand in business over the years. I should be able to do business wherever I please. Especially when they're normally really good at what they do.